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Support & Help Centre
Find setup guides, quick fixes and plain-English help for your internet service.
Quick setup guides
Common issues solved fast
Plain-English support
Search by topic: Wi-Fi password, setup, signal, speed, SIM, reset, lights.
Choose your package
Pick your package to see setup and troubleshooting guides for your device.
Common Support Questions
Quick answers to the most common issues — no jargon.
Getting started
Plug in, connect, and get online.
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Change Wi-Fi name or password
Update your Wi-Fi details in minutes.
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No internet connection
Fast checks to get you back online.
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Slow speeds
Improve signal and performance.
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Install / remove your SIM
How to fit the SIM safely.
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Factory reset
Reset the device (when you need to).
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