What you’ll do
- Power on your device
- Connect to Wi-Fi using the name and password on the label
- Check you can browse online
Step-by-step
- Power it on. Plug the device into power and switch it on. Wait 2–3 minutes for it to fully start.
- Find the Wi-Fi details. Look for the Wi-Fi name and password on the device label (usually underneath or inside the battery cover for portable devices).
- Connect your phone/laptop. On your device, open Wi-Fi, select the matching network name, enter the password, and connect.
- Test the internet. Open a website. If it loads, you’re online.
If it doesn’t connect
- Move the device closer to a window (signal improves a lot).
- Restart the device: power off → wait 10 seconds → power on.
- Try another phone/laptop to confirm it’s not a device issue.
Need help?
If you’re stuck, search this Help Centre for “no internet” or “slow speeds” for the quickest fixes.