Privacy Policy

1. Overview

This Privacy Policy explains how we collect, use, and share personal information when you visit our website, place an order, subscribe to services, or contact us. By using our website and services, you acknowledge the practices described here.

2. Data we collect

Depending on how you use our site/services, we may collect:

• Contact details: name, email address, phone number, billing/shipping address.
• Order and transaction details: products purchased, subscription status, delivery details, refund/return requests.
• Account data: login details and preferences (where accounts are enabled).
• Support communications: messages and information you send to us for customer service.
• Device/usage data: IP address, browser/device information, pages viewed, and interactions (often via cookies/analytics).

3. How we use your data

• To provide services: fulfil orders, manage subscriptions, deliver items, process returns, and provide support.
• To communicate: service updates, order confirmations, and customer service responses.
• To improve: site performance, user experience, and product/service development.
• For marketing (where permitted): promotional emails and offers. You can opt out at any time.
• For security: fraud prevention, protecting accounts and transactions.
• For legal obligations: tax/accounting, compliance, and responding to lawful requests.

4. Lawful bases (UK GDPR)

We process personal data under one or more lawful bases, including:

• Contract: to fulfil purchases/subscriptions and provide services you request.
• Legitimate interests: improving services, preventing fraud, and operating our business (balanced against your rights).
• Legal obligation: complying with applicable laws (e.g., tax/accounting requirements).
• Consent: where required for certain marketing or cookie categories.

5. Sharing your data

We may share personal information with trusted third parties only where necessary, such as:

• Payment processors (to take payment and manage subscriptions).
• Delivery/courier services (to deliver your order).
• IT/hosting and analytics providers (to run and improve the website).
• Professional advisers (legal/accounting) where required.
• Authorities where we are legally required to disclose information.

We do not sell your personal data.

6. Cookies & analytics

We use cookies and similar technologies to help the site function, remember preferences, understand site usage, and improve performance. You can manage cookies through your browser settings and (where implemented) our cookie consent tools.

7. Retention

We keep personal information only as long as necessary for the purposes described above, including to provide services, meet legal/accounting obligations, resolve disputes, and enforce agreements.

8. Your rights

Subject to UK GDPR and applicable law, you may have rights including:

• Access to the personal data we hold about you
• Correction of inaccurate data
• Deletion in certain circumstances
• Restriction or objection to certain processing
• Data portability (where applicable)
• Withdraw consent (where processing is based on consent)

To exercise rights, contact us at admin@nextdaybroadband.co.uk.

9. Security

We use appropriate technical and organisational measures to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Contact

Email: admin@nextdaybroadband.co.uk
Address: 36 Towerfield Road, Shoeburyness, Southend-on-Sea, Essex, SS3 9QT

Back to top