Returns & Cancellation
How returns, refunds and cancellations work at Next Day Broadband Ltd.
Minimum contract term
Orders placed on or after 3 August 2026 are subject to a minimum contract term of three (3) months. The full minimum term must be paid for, and early cancellation does not waive this obligation.
Business: Next Day Broadband Ltd.
Registered in England No: 17026249
Address: 36 Towerfield Road, Shoeburyness, Southend-on-Sea, Essex, SS3 9QT
Contact: admin@nextdaybroadband.co.uk
Policy: Returns and Cancellation
Overview
NextDayBroadband operates a 3 month minimum term, then monthly rolling contract. So you're free to cancel your service after the initial 3 month term.
To cancel, simply log in to your account and submit a request to end your subscription. There's no need to call or go through multiple departments.
Once you've requested cancellation, you'll need to return your router. You'll receive a link to a quick returns form (which takes about a minute to complete). After that, you can drop your router off at one of over 16,000 locations nationwide, including many Royal Mail branches.
Important return details
- Your cancellation will be processed from the date your router is scanned at the drop-off point.
- To avoid any additional charges, please make sure your router is returned a few days before your next billing date, allowing time for the scan to be processed.
- The router remains the property of NextDayBroadband and must be returned. If it is not returned on time, additional charges may apply.
If you need any help at any stage, our support team is here and happy to assist.
Problems, disputes and support
If something isn't right, contact us first and we'll do our best to resolve it quickly: admin@nextdaybroadband.co.uk.
Changes to this policy
We may update this policy from time to time to reflect operational or legal changes. The version published on our website is the current version.