All Systems Operational • No known outages across our network

Slow speeds

by

Most common cause: placement

  • Put the device near a window, as high as practical.
  • Avoid cupboards, behind TVs, or near thick walls.

Quick Wi-Fi improvements

  • Move closer to the device for testing (same room).
  • Try the faster Wi-Fi band if available (often 5GHz is faster at short range).
  • Reduce interference: avoid placing next to other electronics.

Check how many devices are connected

  • If lots of devices are streaming or downloading, speeds will drop.
  • Pause large downloads and test again.

Run a fair speed test

  • Test in the same room as the device.
  • Use only one device during the test.
  • Test twice: once on Wi-Fi, once via cable (if supported).

If speeds are still poor

Try a different spot in the property (front/back upstairs/downstairs). A small move can make a big difference.