Help

On-The-Go Broadband Support

Setup guides, WiFi help, speed fixes and troubleshooting.

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Start with “Getting started”. If you’re already online, jump straight to Wi-Fi, speed, SIM or reset help.

Factory reset
Reset the device back to default settings (use only if needed).
Install / remove your SIM
How to fit the SIM safely, and what to do if it doesn’t connect after.
Slow speeds
Improve speed by changing placement, Wi-Fi settings, and connected devices.
No internet Connection
Quick checks that fix most “connected but no internet” problems.
Change Wi-Fi name or password
Update your Wi-Fi details so it’s easier to recognise and more secure.
Getting started
Plug in, connect to Wi-Fi, and get online in minutes.