Frequently Asked Questions

Next Day Broadband provides flexible home broadband over the mobile network without a landline or engineer visit. Your router arrives preconfigured: plug it in, connect your devices and get online, subject to network coverage. Our standard broadband packages have a three-month minimum term followed by a monthly rolling subscription.

Everyday Broadband is intended for everyday activities such as browsing, streaming and video calls. Suitability depends on local coverage, the number of active devices and how heavily they are used.

Our router connects to a mobile network and creates Wi-Fi for your devices. Plug it in, connect using the Wi-Fi details on the device, and get online.

It suits households, renters, people moving home, temporary accommodation, home workers and businesses needing a quick connection. Performance depends on coverage at the location.

No. The router uses a mobile network, so there is no landline installation or engineer appointment.

It may work in these locations where the supplied network has suitable coverage and use is permitted under your plan. Check coverage before travelling.

Enter your postcode in our coverage checker before ordering. We'll review available network coverage, although indoor reception cannot be guaranteed.

We use selected UK mobile networks, choosing an appropriate connection for the location and package. Availability depends on network and commercial arrangements.

You can tell us about networks that work well or badly at your property. We consider your preference but cannot guarantee a specific network.

It is intended for locations where indoor mobile signal is weak but a better signal may be available outside. Suitability requires an assessment of coverage and the property.

Often yes, because the router uses mobile coverage. Please contact us before moving it so we can review coverage and any service restrictions at the new address.

If your broadband is not working as expected, please visit our Support Section first. Its guides and troubleshooting videos can resolve many common issues. We offer an additional 14-day money-back guarantee for eligible requests where less than 10GB of data has been used, subject to the guarantee terms. If you still have problems, including after the first 14 days, please contact our support team so we can investigate and help.

No, we do not carry out credit checks for broadband orders. To help prevent fraud, we record the address details you provide and use payment-security checks. These may include checking whether the billing address matches the payment-card details and asking the cardholder to complete 3D Secure (3DS) authentication. These security checks are not credit checks.

SIM-only mobile plans and data-only broadband plans may have different permitted uses. Check the plan terms and device compatibility before using a SIM in a router.

Yes. Streaming services such as Netflix and YouTube normally work where the connection has sufficient speed and stability.

Most orders placed before 4pm are aimed for next-working-day delivery, subject to stock, address and courier availability. Delivery is not guaranteed.

You can request a preferred delivery date at checkout where available. We will try to accommodate it, subject to courier arrangements.

Yes. We use tracked delivery where available and provide tracking information after dispatch.

Follow the courier's instructions for redelivery or collection. Contact us if you need help locating your parcel.

Contact us as soon as possible. If your order has not been dispatched, we may be able to stop it; statutory cancellation rights still apply where relevant.

Physical SIM orders placed before 4pm normally aim for next-working-day delivery, subject to availability and courier service. Eligible eSIM orders can be set up digitally without waiting for a physical SIM.

Yes. We offer easy-to-use cordless digital phones from £39.99 one-off.

Connect the power, wait for the network indicator to settle, then join the Wi-Fi network using the details supplied with your router.

Most customers can connect within minutes after the preconfigured router arrives and receives a mobile signal.

Broadband routers are normally preconfigured. Connect the power and follow the quick-start instructions; contact support if the SIM or service does not activate.

Unplug the router for about 30 seconds and reconnect it. Avoid a factory reset unless instructed, as it may remove preconfigured settings.

Charge the device, switch it on and connect your phone, laptop or tablet using the Wi-Fi details supplied with it.

Yes. You can request a PAC from your existing mobile provider by texting PAC to 65075, then provide the code and requested transfer details. Transfer timing depends on the providers involved.

Yes, on eligible plans and compatible devices. Follow the instructions provided with your eSIM. Your phone generally needs eSIM support and an internet connection for setup.

No drilling, brackets or mounting kit. The Outdoor / Indoor Hub fixes in place with industrial double-sided tape and works outside or inside, wherever the signal is strongest. An Ethernet cable connects it to the eero Wi-Fi unit indoors. If you rent, check with the property owner before fixing anything to an outside wall.

In most cases, yes. Tell us your current number when you order and we’ll check it can move over to us. Keeping your number is subject to eligibility.

Yes. Most standard home phones work with our ATA adapter (£24.99 one-off). Plug your phone into the adapter, and the adapter into your router.

The supplied router depends on the plan: a home router for Everyday, a faster home router for Everyday Plus, an Outdoor / Indoor Hub with eero Wi-Fi for Everyday+ External Boost, and a portable battery-powered router for On the Go. Models may vary.

Routers may be new or professionally tested refurbished units. Refurbished equipment can show minor cosmetic marks but should be fully functional.

Try a raised, open location near a window, away from metal objects and thick walls. Test a few positions to find the strongest connection.

Our broadband service is intended for use with the router supplied or approved by us. Contact support before using alternative equipment.

Many home routers include Ethernet ports, but availability depends on the supplied model. Portable models may not include one.

This depends on the supplied router model and its charging instructions. Follow the equipment guidance provided with your device.

You can usually change these in your router's management interface. Check your device guide or ask support for model-specific steps.

Move the router centrally where possible, or consider a compatible Wi-Fi extender or mesh system. Wi-Fi range is separate from the mobile signal coming into the router.

Yes, suitable Wi-Fi extension options may be available, including mesh equipment. Ask us which products work with your router and property size.

Unless expressly sold to you, the supplied router remains the property of Next Day Broadband and must be returned when your service ends.

The eero 6 is a Wi-Fi 6 mesh router from Amazon. It spreads strong, reliable Wi-Fi around your home, so you get fewer dead spots.

The eero 6 is £8 a month, with no setup fee.

Enter your postcode on our website and check the estimated availability for your address.

The checker is an estimate based on available coverage information. Building materials, indoor location and network congestion can change real-world performance.

No. Everyday Plus offers speeds of up to 500Mbps. This is not a guaranteed speed. Your results depend on the mobile signal at your property, network use at the time, building materials and router position. Moving the router to a different spot may help. Speeds can also vary over time.

Actual download speeds depend on your package, local coverage, signal strength, network congestion and router placement. Everyday is advertised at up to 60Mbps and Everyday Plus at up to 500Mbps. These are maximum advertised speeds, not guaranteed speeds or estimates of what every customer will receive.

No. Mobile broadband speeds vary with signal, congestion, router location and device capability. We will help investigate unexpectedly poor performance.

Walls, insulation, nearby buildings, terrain, distance from the mast and busy network periods can all affect reception.

Try positioning the router higher up and near a window, away from thick walls and electronics. Restart it and compare speeds at different times.

No. External placement may improve reception in suitable locations, but speed and reliability still depend on local network conditions.

Walls, foil-backed insulation, coated glass and other building materials can weaken mobile signals indoors even where outdoor coverage is good.

That's what External Boost does. The Outdoor / Indoor Hub sits where the signal is strongest and brings it inside over an Ethernet cable.

Yes. An eero Wi-Fi unit is included. It connects to the Outdoor / Indoor Hub with an Ethernet cable and spreads Wi-Fi through your home. You can add more eeros for bigger properties.

Our SIM-only product information describes roaming in 47 European destinations with a 5GB roaming fair-use allowance. Check the current destination list, charges and terms for your specific plan before travelling.

Our range includes Everyday, Everyday Plus and Everyday+ External Boost for the home, and On-The-Go and On-The-Go+ portable broadband for life on the move. Each has a different router and speed. Check the pricing page for current packages.

You can request an upgrade through your account or support. We will explain availability, any equipment changes and the new price before proceeding.

Everyday uses a home router with download speeds of up to 60Mbps for up to 16 devices. Everyday Plus uses a faster router with speeds of up to 500Mbps for up to 32 devices, in areas with suitable coverage. Actual speeds vary.

Our broadband packages include unlimited data, subject to a 1TB (1,000GB) monthly Fair Usage Policy. Please read the Fair Usage Policy for how unusually high or repeated usage is handled.

Its faster router may be better suited to heavier usage, but the actual experience depends on local coverage, network congestion and Wi-Fi conditions.

Our Fair Usage Policy has a threshold of 1TB (1,000GB) per month. This is not an automatic data cap or an extra-data charge. If usage repeatedly exceeds this level, we may contact you to discuss your needs and any fair, lawful options. We do not automatically charge for additional data.

You will not receive an automatic extra-data bill simply for exceeding 1TB. If you repeatedly exceed the Fair Usage Policy threshold, we may contact you to discuss your requirements and proportionate options. Any network-management measures or service changes must comply with applicable law and your contract; we do not promise unrestricted performance in every circumstance.

We aim to show all applicable charges before you order, including subscription, delivery, equipment deposits and optional extras. Non-return or late-payment charges may apply where properly disclosed.

Yes. Contact support or use your customer account to request a package change. Any price or equipment differences will be explained before the change.

Yes, where coverage and the chosen package suit your needs. If you need business-critical connectivity, consider a backup connection as mobile network performance can vary.

Our standard broadband plans have a three-month minimum term for orders placed on or after 3 August 2026, followed by a monthly rolling contract.

Yes. You may give 30 days' notice during the minimum term so that the service can end at the end of month three, provided sufficient notice is given.

Your subscription continues on a monthly rolling basis until you cancel under the applicable notice rules.

Payment options are displayed securely at checkout and in your account. Contact us if you need help with an accepted method.

Submit a cancellation request through your customer account or contact us by email or telephone. We will confirm the effective end date and equipment return instructions.

Our standard policy requires 30 days' notice, subject to any applicable statutory or regulatory right to end service earlier.

You may ask to cancel early, but lawful minimum-term charges may apply unless you have a right to leave without them. Contact us to discuss your circumstances.

We offer a 14-day money-back guarantee for genuine cases where the service doesn't meet your expectations and less than 10GB of data has been used. It isn't for use as a temporary connection while you wait for another provider. Contact our support team within 14 days and return your equipment. This doesn't affect your statutory rights.

Consumers entering a qualifying distance contract normally have a 14-day statutory cancellation period. Charges for service started early apply only where legal conditions are met.

After cancellation, follow the returns link and instructions we send you. Keep your drop-off receipt or other proof of return.

Normally within 14 calendar days after the service ends, subject to any different statutory return rules for a cooling-off cancellation.

Refundable router deposits are £20 for Everyday, £50 for Everyday Plus, £50 for Everyday+ External Boost and £50 for On-The-Go+. On-The-Go has no deposit. Your deposit is refunded within 7 working days of your router arriving back with us, once it has been checked, subject to fair deductions.

Please return the supplied router within 14 calendar days after your service ends, unless different statutory rules apply. If it is not returned, we'll send reminders and allow a reasonable further opportunity to return it. We may then charge a fair amount reflecting genuine replacement loss, up to £100 per router, with any held deposit credited against that amount. Returning equipment late does not extend your subscription.

We do not currently offer a standard pause option. You can discuss your circumstances and available cancellation options with support.

Please contact our support team so we can investigate repeated interruptions, check the router and network and consider appropriate solutions. Depending on the circumstances and your legal rights, a repair, replacement, price reduction, refund or right to end the contract may apply.

On the 30-day rolling plan, yes, with 30 days’ notice. The 12-month contract has a 12-month minimum term.

First visit our Support Section for troubleshooting guides and videos. Check power and signal indicators, restart the router once and test another device. If the issue continues, contact support.

A red light can indicate weak signal, a SIM or network issue, or a router-specific fault. Check the Support Section for troubleshooting guidance. If the problem remains, contact us with your router model and the light pattern.

Switch the router off, check that the SIM is correctly seated if accessible, and restart. Do not force the SIM tray; contact support if it remains undetected.

Check signal strength, router placement and whether multiple devices are using the connection. Restart the router and follow the tips in our Support Section. If it continues, tell support when it happens and what speeds you observe.

Your TV may be connected to local Wi-Fi even if the router has lost mobile internet access. Test another device, restart the router and TV, then contact support if needed.

Contact us with the model, fault description and any indicator lights. We will assess troubleshooting, replacement and any applicable consumer remedies.

Contact us at admin@nextdaybroadband.co.uk or 0330 229 6577 with your account details and a description of the issue.

Use the customer login link on our website and the email address associated with your subscription. Use the password-reset option if needed.

Open your customer account and update the editable contact fields, or ask support to help with changes you cannot make online.

Sign in to your account and use the secure payment-method section. Never send card details by ordinary email.

Use your account's plan-management options where available or contact support to discuss changes and any pricing differences.